Contact Information

Velari Paris — a store operated by Kelvora Brands LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, New Mexico 87110
United States

Customer service

Email: contact@velariparis.com
Telephone: +1 (559) 763-9465
Hours: Monday to Friday, 9:00 AM – 5:00 PM CET

Every enquiry is answered by a member of our team within one business day. Telephone calls are answered during the hours above.

What to include

To help us answer quickly, include your order number and, where the question concerns an item you have received, a photograph.

What we can help with

Subject	Typical response
Order status and tracking	Same business day
Changing a delivery address before dispatch	Same business day
Cancelling an order before dispatch	Same business day
Returns, withdrawal and refunds	One business day
Faulty, damaged or incorrect items	One business day, replacement or refund arranged
Engraving, sizing and materials questions	One business day

Before you contact your bank

If something is wrong with your order, please contact us first. We answer within one business day and we resolve refund and replacement requests directly, without asking you to involve your card issuer.

Legal and compliance

For matters concerning our terms, privacy, or correspondence from a regulator, bank or payment partner: legal@velariparis.com — answered within three business days.

Company details

Store: Velari Paris — www.velariparis.com
Operated by: Kelvora Brands LLC
Entity type: Limited Liability Company
State of formation: New Mexico, United States of America
Registered address: 1209 Mountain Road Pl NE, Ste N, Albuquerque, New Mexico 87110, United States
Business activity: Online retail of jewellery and accessories

Full registration details are published in our Legal Notice.