Shipping policy

Shipping Policy

Processing and production

Stock items are dispatched within 1 to 2 business days of payment.

Engraved items are produced to order and dispatched within 2 to 4 business days of payment. The timeframe that applies to your item appears on its product page and again at checkout before you pay.

Orders placed after 2:00 PM CET, at weekends or on public holidays begin processing on the next business day.

Delivery times

Estimated transit times run from dispatch, not from the moment you order. Carrier estimates, not guarantees.

Destination	Standard tracked	Express tracked
Western Europe	6 – 14 business days	5 – 9 business days
Central and Eastern Europe	6 – 16 business days	5 – 10 business days
Island and outermost regions	6 – 20 business days	5 – 12 business days
Rest of world	6 – 20 business days	5 – 12 business days

Peak retail periods, carrier disruption and customs inspection can extend these windows. Where a delay becomes material, we contact you with a revised date rather than waiting for you to ask.

Our 30-day commitment

We deliver within the time stated at checkout, and in any event within 30 days of your order unless another period has been agreed with you. Where we cannot, we notify you and you may accept a revised date or cancel for a full refund.

For consumers in the European Union, this reflects Article 18 of Directive 2011/83/EU: where delivery is late, you may set an additional period appropriate to the circumstances, and if that period passes you may terminate the contract and be reimbursed without undue delay.

Tracking

Every order ships with a tracking number, emailed to you on the day of dispatch. Where tracking has not updated for seven consecutive days, contact us and we open an investigation with the carrier.

Taxes and import charges

For orders delivered in the European Union, import VAT is collected at checkout and remitted by Kelvora Brands LLC. The price you see at checkout is the price you pay, and your parcel is released without further payment.

Should a carrier, postal operator or customs authority request a payment before releasing your parcel, send us the notice at contact@velariparis.com. We settle it directly or reimburse you in full.

For destinations outside the European Union, local import duties or taxes may apply on arrival and are set by the destination authority. Where they apply, the checkout page states so before you pay.

Shipping costs

Delivery charges are calculated at checkout by destination and service, and shown separately before you confirm your order. The total displayed on the final checkout screen is the total payable.

Delivery addresses

Please check your delivery address before paying. We can amend an address up to the point of dispatch; once a parcel has left the facility we cannot redirect it.

Where a parcel returns to us because the address was incomplete, or because it was not collected from a carrier pickup point within the carrier's holding period, we contact you and offer reshipment at the cost of a new delivery charge, or a refund of the item price.

Risk and loss

Risk passes to you when you, or a person you nominate other than the carrier, take physical possession of the goods. Until then a lost or damaged parcel is ours to resolve: we reship at our cost or refund in full, at your choice.