Terms of service

Terms of Service

These Terms govern your use of www.velariparis.com and any order you place through it. By placing an order you accept them, together with our Return & Refunds Policy, Shipping Policy and Privacy Policy, each of which forms part of them.

1. Who you are contracting with

Velari Paris is a store operated by Kelvora Brands LLC, a limited liability company formed under the laws of the State of New Mexico, United States of America. Kelvora Brands LLC is the seller and merchant of record for every order placed here.

Registered address: 1209 Mountain Road Pl NE, Ste N, Albuquerque, New Mexico 87110, United States
Email: contact@velariparis.com
Telephone: +1 (559) 763-9465
Hours: Monday to Friday, 9:00 AM – 5:00 PM CET

Full registration details are published in our Legal Notice.

2. Your consumer rights

Where you buy as a consumer resident in the European Union, your contract is governed by the law of the Member State in which you habitually reside, in accordance with Article 6 of Regulation (EC) No 593/2008. Every right given to you by the mandatory consumer law of your country applies in full, and these Terms are read subject to it.

3. Eligibility

You may buy from this store if you have the legal capacity to enter into a contract under the law of your country of residence. Orders are accepted for personal use, paid in full at checkout, using a payment method you are authorised to use.

We screen orders against European Union and United States sanctions lists and accept orders only from destinations those regimes permit.

4. Products and descriptions

We sell engraved jewellery and accessories made from 316L stainless steel, with gold-tone and silver-tone finishes applied by PVD coating or electroplating. Plated and coated items are described as such on their product page.

Each product page states the base metal, the finish, the dimensions and weight, the ring size where applicable, the engraving method and character limits, and the expected delivery window. Colours may vary slightly between screens, and engraved elements show minor individual variation.

We describe our products by their materials and dimensions alone.

5. Prices, taxes and payment

Prices are displayed in euro, inclusive of applicable tax. Delivery is shown separately and added before you confirm. The total displayed on the final checkout screen, before the button you press to place the order, is the total you pay.

Every purchase is a one-time payment. Payment is taken in full at the time of order.

Card payments are processed by PCI-DSS compliant payment service providers. Card numbers, expiry dates and security codes are submitted directly to that provider and are held by it.

Where we announce a price reduction, we state the lowest price applied during the 30 days preceding it, in accordance with Article 6a of Directive 98/6/EC.

6. How the contract is formed

Displaying a product is an invitation to treat. Your order is an offer to purchase. The contract is formed when we send you an order confirmation by email.

We confirm the contract on a durable medium within a reasonable time and at the latest on delivery, including — for engraved items — confirmation of your prior express consent and acknowledgement that the right of withdrawal is lost.

We may decline or cancel an order where the item is unavailable, where a price or description error is identified, where the engraving requested would infringe a third party's rights or is unlawful, where payment authorisation fails, or where sanctions screening flags the transaction. Where we cancel a paid order, we refund it in full.

7. Engraved and personalised items

Engraving is reproduced exactly as you enter it, including spelling, capitalisation and punctuation. Your text is displayed back to you for confirmation before payment.

You confirm that any text or image you submit is yours to use and does not infringe any trade mark, copyright or other right. We may decline an engraving request and refund the order.

Under Article 16(c) of Directive 2011/83/EU, engraved items fall outside the 14-day right of withdrawal. Their treatment where faulty or incorrect is set out in our Return & Refunds Policy, and the two-year legal guarantee applies to them in full.

8. Delivery

Delivery destinations, timeframes and the treatment of taxes and import charges are set out in our Shipping Policy. We deliver within the time stated at checkout and in any event within 30 days of the contract unless another period has been agreed with you.

Risk passes to you when you, or a person you nominate other than the carrier, take physical possession of the goods.

9. Withdrawal, returns and guarantee

Your right to cancel, withdraw, return and obtain a refund, and the two-year legal guarantee of conformity, are set out in full in our Return & Refunds Policy. These rights are free, and nothing in these Terms reduces them.

10. Use of this store

When using this store you agree to place orders using a payment method you are authorised to use and to provide accurate identity and delivery information; to refrain from introducing malicious code or interfering with the availability of the site; and to refrain from scraping or systematically extracting its content or personal data.

11. Intellectual property

The content of this store — text, product photography, designs, graphics and the Velari Paris name — is owned by or licensed to Kelvora Brands LLC and protected by intellectual property law. You may view it for personal, non-commercial use. Notices of alleged infringement may be sent to legal@velariparis.com.

12. Our liability

We are liable to you for loss you suffer as a result of our breach of contract or negligence where that loss is a foreseeable consequence of it.

Our liability is unlimited where the law requires it to be, including for death or personal injury caused by negligence, for fraud, for defective products, and under the legal guarantee of conformity and the right of withdrawal.

13. Events outside our control

Where performance is delayed by an event beyond our reasonable control — carrier disruption, customs action, natural events, industrial action or epidemic — we contact you with a revised date. Where such an event materially delays your order, you may cancel it and be refunded in full.

14. Complaints and disputes

Contact us first. Email contact@velariparis.com with your order number. We acknowledge every complaint within 2 working days and aim to resolve it within 14 days.

Where you buy as a consumer resident in the European Union, you may bring proceedings against us in the courts for the place where you are domiciled, or where we are established, at your choice. We may bring proceedings against you only in the courts of the Member State where you are domiciled, in accordance with Articles 17 to 19 of Regulation (EU) No 1215/2012.

Free assistance with cross-border purchases is available from the European Consumer Centre in your country: www.eccnet.eu.

15. Changes and severability

We may update these Terms. The version in force when you place an order governs that order, and the current version with its date is always published on this page.

Where any provision is held unenforceable, the remainder stands. These Terms, with the policies referred to above, are the entire agreement between you and Kelvora Brands LLC in relation to your order.